{"id":10303,"date":"2022-10-05T11:33:00","date_gmt":"2022-10-05T16:33:00","guid":{"rendered":"https:\/\/solerastaging.wpengine.com\/?post_type=product-resources&p=10303"},"modified":"2024-04-04T13:27:47","modified_gmt":"2024-04-04T18:27:47","slug":"making-life-easier-for-mechanical-repair-techs","status":"publish","type":"product-resources","link":"https:\/\/www.solera.com\/product-resources\/making-life-easier-for-mechanical-repair-techs\/","title":{"rendered":"Making life easier for mechanical repair techs"},"content":{"rendered":"\n

By Garth Robbins, Lead Business Analyst, Solera, Inc.<\/em><\/p>\n\n\n\n

Did you know Solera\u2019s Identifix tells you which repairs have worked for thousands of other technicians?<\/strong><\/p>\n\n\n

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\nGood repair technicians are hard to find. We want to do all we can to make their jobs easier. When a car has a problem, a tech will often start by plugging in a diagnostic device under the dashboard to look up fault codes. Several commercially available solutions in our market today already identify issues and recommend parts that are commonly replaced. This is a step in the right direction, but we know that \u201cthrowing parts at a problem\u201d is not the solution \u2013 you don\u2019t start changing costly parts without more clarity around the exact repairs that have worked for others in the past.<\/p>\n

Solera solves this problem. We minimize this delay, frustration, and potential churn in workforce with our Identifix DIRECT-HIT<\/a>\u00ae software solution by combining \u201cConfirmed Fix\u201d statistics with a \u201cHotline Archive\u201d unlike anything on the market.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

Our Hotline Archive is a set of shortcut test procedures paired with OEM service manuals, wiring diagrams, component locations, and Remove & Replace procedures authored by our Hotline L1 master techs. This is the nation\u2019s largest database of documented automotive repairs. When our hotline technicians help other techs in the field, the archive is frequently updated to capture in detail what worked and how. We have over 500,000 real-world, documented repairs supported by an extensive database of factory OEM manuals and specifications.<\/p>\n\n\n\n

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Example of a customer complaint that comes into the Hotline. Issue is likely solved by replacing a canister purge valve. <\/em><\/figcaption><\/figure><\/div>\n\n\n
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For this canister purge valve issue, a technician would follow diagnostic steps from the Identifix Archive as shown here to confirm this is the appropriate fix.<\/em><\/figcaption><\/figure><\/div>\n\n\n
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This Hotline Archive is tightly integrated with our Confirmed Fix<\/strong><\/a> platform, a crowd-sourced, statistical database of over 3 million confirmed fixes. These are solutions we know have worked for technicians in the field because, when they complete a job, they return to Identifix Direct-Hit  and report back to the specialist on \u201cwhat fixed it.\u201d All confirmed fixes submitted by technicians in the field are validated and edited by Solera specialists.<\/p>\n\n\n\n

The Hotline Archive and Confirmed Fix stats are among the many unique values we\u2019ve added to Identifix Direct-Hit over the product\u2019s 35-year history serving independent repair shops, MSOs, and dealer service ops in the mechanical and collision repair industries.<\/strong><\/p>\n\n\n\n

Solera solves this problem. We minimize this delay, frustration, and potential churn in workforce with our Identifix<\/strong> DIRECT-HIT<\/strong>\u00ae software solution by combining Confirmed Fix<\/strong> statistics with a Hotline Archive <\/strong>unlike anything on the market.<\/p>\n\n\n\n

Our Hotline Archive <\/strong>is a set of shortcut test procedures authored by our Hotline L1 master techs. This is the country\u2019s largest database of documented automotive repairs. Every time one of our hotline technicians helps another tech in the field, the archive is updated to capture in detail what worked and how. We have over a million real-world, documented repairs supported by an extensive database of factory OEM manuals and specifications.<\/p>\n\n\n\n

Furthermore, to make diagnoses and repairs even easier, Identifix also offers a Technician Hotline. Technicians can speak directly with our ASE Certified Master Level – L1 specialists. These experts have OEM-specific expertise and an average of 15 years of experience.  Technicians can discuss likely solutions, get a second opinion before installing a part, listen to an odd sound together, share live video on the customer\u2019s end with their cell phone and our Rescue Live Lens tool, and get one-on-one instruction.<\/p>\n\n\n\n

Another key feature is our Identifix<\/strong> Autodata<\/strong> Training<\/strong><\/a> platform. This is the industry\u2019s most extensive catalog of technical training videos documenting specific repairs. Customers may choose from 60 online auto repair technician courses designed for all experience levels \u2013 from fundamentals to advanced diagnostics. We offer over 350 video training modules, including electrical, chassis, drivetrain, engines, servicing, HVAC, diagnostics, ADAS, hybrid, and EVs. Our personalized certificates provide documentation of your employees\u2019 training achievements. And, since Solera is a global company serving customers around the world, these videos are provided in multiple languages (English, Spanish, and French as of today).<\/p>\n\n\n\n

Consistent with Solera\u2019s Environmental and Social Governance (ESG) priorities, Identifix also contributes to our efforts to protect the environment. In California, Identifix Direct-Hit is a state-approved solution providing information shops need to pass vehicle emission requirements. Facilitating both vehicle repair and the testing of emissions compliance<\/a>, we\u2019re reducing the carbon footprint of the automotive industry\u2019s full vehicle lifecycle. <\/p>\n\n\n\n

For further information, please visit https:\/\/www.identifix.com\/<\/a> and https:\/\/www.audatex.us\/<\/a>.<\/p>\n\n\n\n

Related news: https:\/\/www.solera.com\/new-enhanced-wiring-diagrams-in-identifix-direct-hit-streamline-experience-for-technicians\/<\/a><\/p>\n","protected":false},"featured_media":9913,"template":"","solution-focus":[33],"topic":[36],"resource-type":[51,65],"class_list":["post-10303","product-resources","type-product-resources","status-publish","has-post-thumbnail","hentry","solution-focus-repair","topic-business-management","resource-type-articles","resource-type-product-knowledge"],"acf":[],"yoast_head":"\nMaking life easier for mechanical repair techs - Solera<\/title>\n<meta name=\"description\" content=\"Our Hotline Archive is a set of shortcut test procedures paired with OEM service manuals, wiring diagrams, component locations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solera.com\/product-resources\/making-life-easier-for-mechanical-repair-techs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making life easier for mechanical repair techs\" \/>\n<meta property=\"og:description\" content=\"Our Hotline Archive is a set of shortcut test procedures paired with OEM service manuals, wiring diagrams, component locations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solera.com\/product-resources\/making-life-easier-for-mechanical-repair-techs\/\" \/>\n<meta property=\"og:site_name\" content=\"Solera\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-04T18:27:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solera.com\/wp-content\/uploads\/2022\/09\/solera-holdings-confidential.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"511\" \/>\n\t<meta property=\"og:image:height\" content=\"461\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.solera.com\/product-resources\/making-life-easier-for-mechanical-repair-techs\/\",\"url\":\"https:\/\/www.solera.com\/product-resources\/making-life-easier-for-mechanical-repair-techs\/\",\"name\":\"Making life easier for mechanical repair techs - 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Did you know Solera\u2019s Identifix tells you which repairs have worked for thousands of other technicians? Our Hotline Archive is a set of shortcut test procedures paired with OEM service manuals, wiring diagrams, component locations, and Remove & Replace procedures authored by our Hotline L1 master techs.…","_links":{"self":[{"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/product-resources\/10303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/product-resources"}],"about":[{"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/types\/product-resources"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/media\/9913"}],"wp:attachment":[{"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/media?parent=10303"}],"wp:term":[{"taxonomy":"solution-focus","embeddable":true,"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/solution-focus?post=10303"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/topic?post=10303"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.solera.com\/wp-json\/wp\/v2\/resource-type?post=10303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}