XpertEstimate<\/a> is a no-code, one-stop virtual appraisal service that can be customized to help insurance carriers of any size or structure address staffing challenges, rising claims costs and changing customer experience expectations. And it\u2019s fueled by a robust blend of Solera\u2019s industry-leading technology and experienced auto physical damage (APD) staff at the ready to process photo-based, AI-driven auto damage estimates quickly, efficiently and accurately while controlling costs.<\/p>\n\n\n\n\u201cProviding industry-leading claims solutions across 100+ countries, we recognize the numerous pain points today\u2019s insurance carriers are experiencing, which only compounds the tremendous business pressure of providing high-quality, accurate estimates under the most time-sensitive conditions,\u201d explained Bill Brower, Vice President of Industry Relations at Solera.<\/p>\n\n\n\n
\u201cXpertEstimate delivers on all of this and more; there isn\u2019t a more relevant and efficient claims estimating software that can step in and level up to any carrier need and immediately bring its A-Game in accurate estimates to the table all while controlling costs,\u201d he said.
This sentiment is echoed far and wide among the industry\u2019s top carriers. Case in point, an Assistant Vice President of a Top 25 P&C provider has relied on Solera\u2019s virtual appraisal service for years \u2013 the \u201cengine\u201d of XpertEstimate.<\/p>\n\n\n\n
From ‘Nice’ to Necessity<\/h2>\n\n\n\n
\u2018As I think about all the business challenges posed with the pandemic and its sweeping uncertainty, thanks to our longstanding partnership with Solera, we were able to expand our customer service offerings for remote inspections and virtual appraisals,\u201d he said.<\/p>\n\n\n\n
\u201cWhat began as a nice optional service to accommodate the varying schedules of our customer base a few years ago morphed into a necessity to keep up with the service levels we\u2019re known for during the pandemic,\u201d he said.<\/p>\n\n\n\n
The results have been nothing less than extraordinary. In fact, the P&C executive believes virtual appraisals will be its \u201c#1 method of inspection for all auto physical damage claims in 2023.\u201d<\/p>\n\n\n\n
\u201cIt\u2019s been a huge success from the standpoint of providing new service options, meeting customer needs, reducing cycle time, improving customer service, and improving the accuracy of our damage appraisals \u2013 a difficult task to achieve with a multi-line adjuster model,\u201d he said. \u201cThe advent of XpertEstimate has helped future-proof our organization for years to come.\u201d<\/p>\n\n\n\n
Customized for Your Unique Situation<\/h2>\n\n\n\n
Whether it\u2019s a short term, one-time need or a larger or ongoing consideration, XpertEstimate can scale and flex to your current and evolving needs with an easy and intuitive approach and laser-precision accuracy.<\/p>\n\n\n\n
\u201cWe understand the complex ecosystem needed to get vehicles back on the road quickly and efficiently,\u201d added Brower.<\/p>\n\n\n\n
In addition to reducing cycle time throughout the claim estimate process, XpertEstimate provides the flexibility and scalability modern claims departments need, he explained.<\/p>\n\n\n\n
\u201cWhether assisting with surges in volume (such as CATs), supplementing permanent staff or filling staffing gaps due to turnover in the scope of a more extensive partnership, this solution is agile and customizable to meet each carrier\u2019s unique situation.\u201d<\/p>\n\n\n\n
Easy & Intuitive<\/h2>\n\n\n\n
\u201cXpertEstimate has the flexibility and muscle to provide the right expertise at the right time,\u201d added David Davoodi, Sr. Director Product Management, Solera. \u201cAny carrier can fold XpertEstimate into their existing claims process with minimal time and interruption and without IT resources.\u201d<\/p>\n\n\n\n
Curious how XpertEstimate works? Here\u2019s an inside look:<\/p>\n\n\n\n